Optimization Obtained: Increasing ROI and Productivity with Workday

To drive the greatest value from Workday, many organizations opt for a partner for ongoing support. Application Management Services (AMS) can extend your internal team, provide access to specialized skills, and offer flexibility for ongoing support and optimization for your organization.

Goodwill of Central and Northern Arizona went live on Workday in 2020 to streamline existing applications, move away from manual processes, and leverage the power of the cloud. While the nonprofit realized benefits from the system right away, such as employees being able to have self-service access to their payroll and HR information, as well as improved hiring and referral processes, leadership recognized the need for a partner to better utilize the system to its full potential. Like many organizations new on Workday, internal resources were just learning the system, unfamiliar with specific modules of the Workday system, and had yet to develop their own expertise.

“The transition period following go-live has a lot of uncertainty because no matter how prepared you are, it is a completely different experience when you really use the system,” said Jessica Sample, senior manager, HRMS and Workforce Analytics at Goodwill of Central and Northern Arizona.

Following a successful Workday implementation experience, Sample shares it never occurred to the organization to go with another team for post-go-live support needs. Avaap is a certified Workday AMS partner, and helps customers transition to Workday and benefit from knowledge sharing, enhance and maintain the solution, and augment internal teams through life-line support.

“Avaap was our implementation partner and transitioning to the Avaap AMS team was seamless,” added Sample. “Just like we want to provide support and tools for our end users, whether they are the cashier at a store, or a manager at our warehouse, Avaap demonstrated that same sentiment of being there for us, getting answers as quick as possible, and keeping our projects on track.”

Four benefits organizations experience through Avaap’s AMS offering:

• Knowledge Transfer: More than just quickly responding to tickets, Avaap’s Workday experts can partner with your team to help them learn new things about the system so your team becomes more comfortable and knowledgeable about your Workday products.
• Release Management: Workday releases major updates twice a year, which affects all customers at the same time. Engaging your support partner early for guidance can help you to successfully navigate the release cycle and prepare for new features being released in relation to your organization’s unique configuration and needs.
• Enhancements and Leveraging New Functionality: Many organizations choose to add Workday modules or new functionality as their organization grows and changes. This can range from hands-on configuration to advisory support for your organization's rolling adoption of Workday by providing roadmap, phase X, and small project deployment services.
• Flexibility in Engagement Together: We are here to support our clients to meet their specific needs. Whether it’s a client that has been live for several years or new to Workday, our range of support covers any of your needs from simple break-fix and implementation of new features and functions, to project-based work and strategic roadmap planning. Avaap provides a comprehensive set of services to support our clients.

Workday is a powerful system, that when utilized to its full potential can transform business processes. By leveraging a partner experienced in Workday application management services, your organization can drive better user experience and get the most return from its Workday investment.