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Cynthia Hartman

The Role of Strategic Communication in Transforming Police Departments

Many organizations often struggle with transformational change and police departments are no different. Unlike other large organizations, police departments usually do not have an internal communications function within their leadership structure. Most will have a Public Information Office (PIO) or media relations specialist, but no role devoted solely to internal communications. The lack of such a role can hinder transformational change, whether it is technology based or organizational in nature. Furthermore, the lack of an internal communications role within any organization often points to a lack of a strategic approach to communications in general.

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