STORIES & SOLUTIONS FOR THE MODERN BUSINESS USER

Our last post discussed examining your organization’s culture and developing a strong internal communication strategy. Today’s post will explore the three remaining key focus areas and recommendations: documenting your current business processes, aligning your existing policies and SOP’s with the new business processes (ideally before go-live), and identifying (or creating) the unit within your organization that will manage your new ERP.

Last week’s post focused on the importance of assessing your organization’s health before a large-scale technology implementation and addressing potential issues before they impact project outcomes. This week’s post explores the areas of organization culture and internal communications, the issues organizations frequently encounter during change, and recommendations on how to address them.

This is a three-part series on identifying and addressing key issues that all organizations should consider when planning a large-scale technology transition.

Many organizations often struggle with transformational change and police departments are no different. Unlike other large organizations, police departments usually do not have an internal communications function within their leadership structure. Most will have a Public Information Office (PIO) or media relations specialist, but no role devoted solely to internal communications. The lack of such a role can hinder transformational change, whether it is technology based or organizational in nature. Furthermore, the lack of an internal communications role within any organization often points to a lack of a strategic approach to communications in general.