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CISOM: Climbing the Ladder to Supply Chain Success

In our last blog post, we covered what is CISOM and why you should care. In this post we will look at how a hospital or health system advances through the eight-stage model. When your hospital decides to start the CISOM journey, they can partner with a HIMSS Analytics certified partner for support of the process and to create a roadmap for outcomes improvement.

Baseline Score

Organizations first complete an evaluation that outlines current processes and capabilities and their supply chain maturity. Hospital systems that complete the CISOM evaluation will receive a Baseline Score Report that details maturity in each of the four focus areas or domains of the CISOM; automation, clinical integration, predictive data analytics, and governance and leadership.

Gap Assessment & Strategy

Following the evaluation, HIMSS calculates the healthcare provider or hospital's Gap Assessment Report and sends a copy to the hospital and strategic partner​. Healthcare leaders can then meet with their certified partner to identify the opportunities for improvement in their healthcare supply chain infrastructure.

Focus Areas

Moving up the CISOM ladder requires building a strategic roadmap to strengthen each of the key capabilities of a stage seven hospital. A mature supply chain with automation at point of care, integration with clinical systems, predictive analytics, and strong governance helps hospitals and health systems meet the quadruple aim.

  • Automation

Health systems will look to increase automation of data capture for products, care processes, clinician teams, procurement, and traceability of products and supplies​.

Why does it matter? Automation at point of care allows hospitals to reduce human error, improve data exchange with vendors, and allows hospitals to proactively track outcomes.

  • Clinical Integration

A large focus for hospitals will be integrating supply chain expertise in clinical programs and automating data captured at the point of care to deliver the best possible care outcomes for patients.

Why does it matter? A clinically integrated supply chain allows organizations to reduce variation in care by driving standardization, reducing revenue leakage, eliminating redundant software, and tracking quality and safety outcomes.

  • Predictive Data Analytics

Organizations will look to increase their proactive and predictive analytics and ensure data captured at the point of care is uploaded and translated into knowledge for forecast purchasing and productivity, and to identify value and safety at the point of care.

Why does it matter? A strong data analytics strategy allows health systems to proactively manage risk to patients and clinician teams while proactively addressing productivity enhancements and potential supply chain gaps.

  • Governance and Leadership

C-Suite leaders will want to extend the view of supply chain infrastructure as a strategic asset for the entire organization.

Why does it matter? Organizations with improved tracing and tracking can leverage the increased transparency for improved accountability for outcomes while allowing patients access to digital tools, product data, and report progress and outcomes for an improved end-to-end experience.

Healthcare organizations that have already gone through the CISOM process have seen millions of dollars in inventory savings and a decline in labor and supply costs, as well as an overall more resilient supply chain.

If you ​remember​ nothing else, CISOM aspires to improve:

  • Care Quality: Positively impact patient outcomes and enable personalized tracking of implants.​
  • Physician Satisfaction: Improve physician happiness of the EHR and use prescriptive analytics to inform care delivery.​
  • Revenue Leakage: Increase supply and implant revenue in both the perioperative and acute care settings. ​
  • Cost Savings: Streamline inventory management, reduce waste, and improve process efficiencies.​


Start your journey to greater supply chain maturity. Request your CISOM assessment today!