Physicians are sometimes difficult people to deal with. Did you know that? No? If not, then you probably don’t work closely with physicians! I’ve heard lots of interesting explanations as to why docs can be demanding and picky and obstinate, but when I have the conversation about physicians and their peculiarities, I always go back to my medical school experience.
I write this as I hurtle through the air at 34,000 feet. OK, maybe hurtle isn’t the best word. I’m in a plane owned by Delta, and I’m thrilled to be here. A day ago, the busiest airport in the world stopped – just stopped! – due to a complete power failure in every terminal. The airport that I reference is of course Atlanta’s Hartsfield-Jackson International.
Last week, I was traveling from my hotel to my company’s main office when my colleagues and I decided a detour for coffee was absolutely necessary. We had a five-minute trip ahead of us, and one of us (not me!) had the brilliant idea to order the drinks and food on the Starbucks mobile app so that we could get in and out quickly. Naturally, we all started shouting our orders.
Someone much more intelligent than me once said that too much of a good thing may be a bad thing. Or could be a bad thing. Or something like that. You get the idea.
In recognition of National Health IT week, here’s my take on significant trends and amazing progressive events of the past five years (in no particular order):
National Health IT Week (October 2-6, 2017) is designed to bring the health IT community together to raise awareness of the benefits of information technology. From the billing office to the doctor’s office, we’ve seen some amazing advancements over the last decade, ranging from the rise of the electronic health record (EHR) to portal technology, big data, and cloud ERP. We join healthcare professionals in celebrating the value of health IT with a few innovative trends worthy of recognition:
What I hear often when visiting physicians who are using the problem list in an electronic health record (EHR) is “it doesn’t give me any information.” When I ask why, is it empty? They say, “No, there are a hundred things on it. It’s filled with lots of stuff.” The problem is that you really don’t have an accurate snapshot of a patient when people are just throwing problems on the problem list.
Physicians have to start de-duplicating and doing work on the problem list because it’s not accurate, tight, up-to-date and reflective of the patient’s acuity and status today. And so, they get uninvolved with the problem list and the issues get increasingly worse.
Last week we examined the five areas leakage occurs between EHR and ERP. As you consider if ERP-EHR integration is worth doing, let’s evaluate it under these conditions:
In part one of this two-part series we'll look at the five silent areas of revenue leakage and why they occur. In next week's post we'll share insight on what to do about them.
The quote “simplicity is the ultimate sophistication,” originally from Leonardo da Vinci and the headline of one of Apple’s first marketing brochures in 1977, underscores the design philosophy that led to much of Apple’s success. Unfortunately, modern electronic health record (EHR) documentation workflows are far from simple. Regulatory, legal, reporting, payor, and other documentation requirements have shifted the focus of clinical workflows from patient care to data entry. These requirements result in suboptimal Frankenstein-like EHRs and uncertainty about how to make things better.