Implementing Workday as your new ERP (Enterprise Resource Planning) system is a significant milestone, but the process doesn't end at go-live. Once the system is live, several critical steps are necessary to ensure successful adoption and ongoing system optimization and effectiveness.
Here are a few steps for post-go-live success.
Change Control Board and End-User Support Model
Stabilize the system: Address any technical issues, security updates, or data inconsistencies that arise from the initial rollout.
Evaluate helpdesk support: Evaluate the support team structure to ensure it is meeting the needs of end-users.
End-User Training and Support
Conduct additional training: Focus on advanced features or address areas where end-users need additional support.
Encourage feedback: Regularly collect feedback to understand end-user pain points to improve the stakeholder experience.
Monitor Adoption and Performance
Monitor and track key metrics: Track key metrics to measure success.
Benchmark improvements: Compare current performance to pre-implementation baselines and promote these key wins to the end-user community.
System Optimization
Optimize workflows: review and refine business processes based on real-world use cases and new insights gained from end-users.
Enable additional features: Gradually roll out functionalities that were identified to be part of Phase X.
Change Management
Reinforce new processes: Ensure employees follow the new workflows and use the system consistently.
Promote system benefits: Highlight success stories and tangible improvements to maintain enthusiasm.
Data Quality and Integrity
Perform routine audits: Regularly check data for accuracy and completeness.
No matter where you are in your journey to the go-live, it’s always the right time to leverage change management best practices and application management services (AMS). Give your people the time to focus on transforming your business while having access to Avaap’s technical, functional, and training consultants who keep your Workday system up and running, unlocking its full potential, and prepare your people for success.