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As a change leader, you understand the importance of communicating early and often and collecting feedback from stakeholders. But after collecting this data, then what? It is just as important to leverage the data you collect to analyze how ready your organization is for change and measuring the impact of change activities.
Change is everywhere. The average organization today has undertaken five large-scale changes in the past three years, with expectations of multiplying this number in coming years. Big or small, many of these changes are either directly driven by technology or have a strong technological component. Digital transformation efforts average a failure rate of nearly 70 percent, despite the right intentions.
Change management is a crucial aspect for any organization looking to maintain good culture, implement smooth change, and keep company employees bought into their strategic goals. A key ingredient in the change process is choosing the right change management approach to reach desired outcomes.
In most organizations, the CIO bears responsibility for leading the company through digital transformation and innovation. The most effective CIOs prioritize the people side of change. They recognize that successful transformation requires more than new technology that will drive their organizations forward; it requires people in the organization to adopt it.
Have you thought about your organization’s change management strategy? Do you know how to move your organization from needing more information to realizing benefits?
Change management is our business.
Change analytics is an evolving space and having the chance to talk about the subject at ACMP Global Connect led to great discussions with change practitioners around the globe. One key theme during many of our conversations focused on change fatigue, the resistance or passive resignation to organizational changes on the part of an employee. Change fatigue continues to be one of the more challenging concepts to measure, as everyone has a different threshold for where they reach the point of being fatigued. However, much like an athlete, there are ways to train for change, including increasing organizational and personal change resilience. Change resilience is easier to measure, as we can use an individual's historical performance and reactions to change to understand where an organization needs to continue to build change muscles.
Throughout 2021, the Avaap change management team presented webinars on topics from leading through change in the public sector to how analytics can improve change initiatives. As we prepare to say goodbye to 2021, we asked our change management presenters to share one more thing about improving the change management process.
Leaders often ask, “How do I know my efforts to drive adoption are working?” The short answer is, you get what you measure. The longer answer is monitoring change readiness and measuring its impact in a structured, purposeful manner will help you:
Tableau is an interactive data visualization software. Its drag and drop functionality empowers users from all technical skill levels access to the ability to drive actionable insights traditionally buried within stale reports. Generating visual cues, Tableau quickly identifies critical narratives spread across averages to outliers. Tableau capabilities include drill-through features which allow users to easily shift granularity levels, hover over tool tips which detail notes that provide guidance around the information users are consuming, and forecasting compatibility built within the tool and the access to pull in other advanced programs such as R and Python code.